Premium Service
There are several ways Kaleidoscope can help launch and support your program. We’re here for you at whatever level of support your organization requires.
Jumpstart
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- Access to Kaleidoscope webinar training sessions with our scholarship and grant experts
- In-app support and knowledge base
- Access to program builder to make standard edits year over year
Guided
MOST POPULAR
- Access to Kaleidoscope webinar training sessions with our scholarship and grant experts
- In-app support and knowledge base
- Access to program builder to make standard edits year over year
- Prioritized email and phone support
- Recorded, customized team trainings
- Annual program kick-off call
- Annual program mid-cycle and end-of-cycle reviews
- Bi-annual goal review with customer success team
Strategic
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- Access to Kaleidoscope webinar training sessions with our scholarship and grant experts
- In-app support and knowledge base
- Access to program builder to make standard edits year over year
- Prioritized email and phone support
- Recorded, customized team trainings
- Annual program kick-off call
- Annual program mid-cycle and end-of-cycle reviews
- Dedicated customer success manager and quarterly goal reviews
- Live, customized review team training
- Live, customized program consultation call
- Yearly program consultation call with the implementation team to make updates
Step 1
Implementation
Our implementation team will meet with you to understand your programs and goals and work with you to configure your experience to your program’s needs.
Step 2
Annual Program Kickoff
Our scholarship and grant experts will meet with your team to start your cycle, answer questions about our platform, and discuss your expectations for the year.
*available only to Guided and Strategic service plans
Step 3
Review Team Training
Kaleidoscope will train your review board to score applications on our software or can enlist a selection committee to score on your behalf.
Step 4
Mid-Cycle Reviews
Your Customer Success Manager will meet with your team in the middle of your scholarship and grant cycle to discuss your progress towards your goals
*only available to Guided and Strategic service plans
Step 5
End-of-Cycle Reviews
Your Customer Success Manager will meet with your team at the end of your cycle to discuss how your program performed this year and how you can continue improving in the next cycle
*only available to Guided and Strategic service plans
Ruby D., Executive Director “Kaleidoscope’s customer service and support are second to none. Their team thrives on customer satisfaction, from the custom build to regular contact to find out what we may need. If I have an issue, my Customer Success Manager is attentive and readily available to troubleshoot.”